Email or call the Sanctuary at 931-796-6500 ext 102 or 103 to arrange for special shipping and pricing.

We accept Visa and Mastercard.

• Please allow 7 to 14 business days for your order/donation to be processed before mailing.
• Please allow 1-2 business days for this order to be processed by our fulfillment system before you request your order status.

Please Note:
The Gift Shop calculates domestic shipping only, please contact the office for international orders.
Email or call the Sanctuary at 931-796-6500 ext 102 or 103 .

When you have completed your order, you may print out your invoice and save for future reference.

All net proceeds will go directly to The Elephant Sanctuary. Many thanks for shopping at our store.

Your complete satisfaction is our primary concern. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of the purchase date for an exchange or full refund of the purchase price, minus shipping, handling or other charges.

Opened VHS tapes and DVDs will not be refunded, only exchanged for the same item within 30 days of purchase date. The item must be returned in new condition and in original box (when applicable). All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. Please enclose a note in the return package stating the reason for the return. Customs, duties, taxes, postage and any other applicable charges are the sole responsibility of the customer and cannot be refunded. We will, however, reimburse you for any/all postage and taxes if the product is defective or an error occurred when filling your order.

Return Instructions:

1. Pack the item(s) securely. All returned products must be in the same condition in which they were received. List the items you are returning and the reason for the return and enclose note in the package.
2. If exchanging the same item(s) for a different size, please indicate new size in your note. Please contact us for any other type of exchange.
3. Send your package so that it can be tracked. UPS or return receipt by the US Postal Service is recommended. We are not responsible if there is no proof that the product was delivered to us.
4. Send your package to: The Elephant Sanctuary, PO Box 393, TN 38462 (931-796-6500 ext 102 or 103)
5. We will issue a credit to the credit card on file, or if paid by check (for mail orders), we will issue a refund check. Shipping and handling charges are nonrefundable.